Terms and Conditions - HayleyMarieArtistry

I. Hayley Marie Artistry’s General Working Practices

Once you have signed your booking form and paid your deposit, Hayley will contact you at a minimum of these points: To confirm your booking once deposit has been paid; to arrange a ‘vision call’ after booking; approximately 3 months before the wedding to book your trial appointment; and 1 month before the wedding to confirm the wedding day plans.
As a mobile hair and makeup artist, at any point of meeting with the client (trial and wedding day), Hayley will travel to you. Under rare circumstances, where it may be too far for Hayley to travel for example, she will contact you to arrange a trial at her home in Burton-on-Trent. Please come alone for your trial appointment at Hayley’s house or discuss prior to booking if you need to bring a trusted family member or friend.
As a common rule, Hayley can comfortably do hair and makeup for 3-4 people on the morning of the wedding (approximately 6 hours needed). If you are booking for hair only services or makeup only services, Hayley can comfortably do up to 7 people. If you need both hair and makeup for more than 4 people, please enquire further as Hayley can bring on reliable hair and makeup artists to assist with the bridal party on the day. An additional fee will be required to cover the assistant’s travel, kit supplies or to match their own service prices if Hayley Marie Artistry’s is lower in cost. This should be discussed and arranged with Hayley prior to booking as she may not be able to confirm an assistant once you have booked.

II. Securing your booking

Your wedding date is only secure with Hayley once you pay your booking deposit and send over your booking form with T&Cs agreed to. Hayley provides her clients up to 7 days to pay their booking deposit. If it is not paid in this time (unless previously discussed with Hayley why it can’t), the date will then be opened up to any potential clients.
A non-refundable fee of 20% of the total amount is required when booking in with Hayley. This is then taken off your final amount.
If a client books Hayley Marie Artistry within 3 weeks of their wedding date, a full payment is required upon booking.
If a client would like a trial before booking, these are charged at 50% of the bridal package price. Hayley Marie Artistry, doesn’t reserve the right to hold the wedding day date without a deposit and all potential clients are made aware of this at the time. If you would like to secure your date, a 20% non-refundable deposit is required before the trial. If you decide not to pay this deposit, even if you have your trial, Hayley cannot guarantee your wedding date will be available after the trial. If the wedding date is still available after your trial, a 20% deposit of your remaining bridal package (plus any bridal party packages) is required to secure the wedding date.
Hayley Marie Artistry has the right to cancel or refuse a trial for a client that hasn’t paid a deposit to secure their wedding date. If a client has paid for a trial but not paid for a deposit, and their date no longer becomes available, the amount paid for the trial is non-refundable.

III. Payment terms

When booking your services with Hayley Marie Artistry, she will send you an invoice with all your payment details and when to pay them. As a common rule, she takes a 20% non-refundable deposit of the total amount to secure the wedding date, 50% of the remaining bridal package at the trial and any remaining payments are to be made in cash on the wedding day or bank transfer up to 3 weeks before the wedding date. Hayley will update you on your remaining payments when booking you in for your trial and when sending final wedding day details 1 month before the wedding.
At each appointment- trial and your wedding day, please organise to have cash or be available to do a mobile bank transfer. Hayley Marie Artistry will not accept cheques on the day. If you prefer to pay a bank transfer, you can also pay a week before your appointments. Bank transfer details are stated within the invoice sent to you when booking.
Payment for trials and the wedding day should be made, at the latest, before Hayley leaves the venue. Hayley will not leave without payment, so please make sure you have the means to pay on the day or have paid before-hand via bank transfer.
By agreeing to the terms and conditions, you agree to pay the prices quoted to you within the packages Hayley previously sent/have been downloaded from the Hayley Marie Artistry website. Hayley will not offer any discounts/reductions in prices. All payment details are displayed within the invoice and when to pay them.

IV. Travel

Travel fees are charged in 30 minute increments from Hayley’s home in Burton-on-Trent. They are outlined as follows: 0-30 minutes = £20 fee, 30-60 minutes = £40 fee, 60-90 minutes = £60 fee, 90-120 minutes = £80 fee. Anything over 120 minutes continues at a rate of £20 per 30 minutes. This fee encompasses the total travelling that will be done to and from the appointment venue and applies to trials and wedding days.
Any parking expenses are charged to the client, and Hayley should be made aware of these as far in advance as possible so she can add them onto your final payments. These include, but are not limited to: fuel costs, car parking charges, congestion charges, toll road charges. If not made aware of these payments before the day, Hayley has the right to add them onto any remaining amount due or charge the client on the day (even if the final amount has already been paid).
Hayley is happy to travel further afield of the areas she usually covers (Derbyshire, Staffordshire, Nottinghamshire, Leicestershire and the West Midlands), including destination weddings, but please get in touch to enquire about her availability for travelling (particularly in peak wedding season). Please note that anything above a 90 minute drive will require overnight accommodation to be provided the night before and this cost will be made aware to the client before booking. If for any reason, there are location changes or timings change that result in overnight accommodation being required once the client has paid their deposit, the client accepts responsibility that overnight accommodation can be added onto additional fees with reasonable justification from Hayley Marie Artistry.
As a mobile hair and makeup artist, trials will be held at the client’s chosen location (travel expenses may apply and are charged at the same rate as stated above at £20 per 30 minutes of travel). Please make Hayley aware of your trial and venue location when booking, so she can add these travel costs on for you before sending over your invoice. Hayley has the right to add on travel costs for the trial and wedding day afterwards, if not made aware of these before booking.
A rough estimate of travel costs will be provided upon initial consultation. These are subject to change depending on the location/address provided for both the trial and place of preparation on the day.
Some wedding venues have policies where they don’t open for hair and makeup preparations until later in the morning, requiring hair and makeup to be started elsewhere first before moving over to the wedding venue. If you need to move/change venues during hair and makeup preparation on the morning of the wedding, a moving fee of £40 will be applied to your booking. This is a minimum fee and applies to a moving time of up to 1 hour between venues. Moving venues can impede massively on hair and makeup schedules. If the time taken to move venues is likely to exceed 1 hour, this should be discussed with Hayley for a bespoke quote. The client will be made aware of this before securing their booking with Hayley.
If you have hired an assistant through Hayley Marie Artistry, and the assistant is required to move venues as well, the above moving fees are additionally applicable to the assistant.

V. Amendments to the booking

Hayley Marie Artistry reserves the right to add on any additional travel fees that have not been disclosed at the time of booking (for example but not limited to: car parking fees, toll fees, fuel costs should the trial/preparation venue change, accommodation fees). The client will be made aware of these fees and an amended invoice will be sent.
If you would like to add any members of the bridal party to your initial packages booked with Hayley, please let her know no more than 6 months before the wedding, and she can aim to accommodate these for you. Hayley will send you a new invoice with the updated payments for your records. Hayley cannot guarantee that she will have the time on the day to do any additional people that were not already stated in the original booking. If she can’t, Hayley will recommend any trusted hair/makeup artists that may be available to fulfil the extra bookings. Hayley Marie Artistry is not liable for any suppliers she recommends.
If the timings of the ceremony change once the client has paid their deposit and it has a significant effect on the hair and makeup preparations (I.E. the time of the ceremony is moved forward by 1-2 hours), Hayley Marie Artistry reserves the right to charge an inconvenience fee for time lost on the morning. This fee can cover but is not limited to covering: the hire of an assistant, paying for overnight accommodation so we can start hair and makeup earlier and covering loss of takings if Hayley is unable to fulfil the initially agreed upon services due to lack of time.

VI. Cancellation Policy

Within Hayley Marie Artistry’s bridal packages, a trial is included. If the client cancels/needs to amend the trial within 24 hours of the trial date, a £50 inconvenience charge will be incurred. This will go towards your reservation of your new trial date and needs to be paid in order to secure the new trial date with Hayley. This is subject to Hayley Marie Artistry’s discretion and may be waived in extreme circumstances.
Any cancellations apply to, but are not limited to, the following reasons: Covid-19, severe illness, personal emergency or injury, bereavements, relationship breakups/separations.
The client can cancel their hair and makeup services with Hayley Marie Artistry up to 30 days of their wedding date. Any cancellations up to 30 days from the wedding will incur a charge of 50% of the total amount quoted within the invoice (this includes any bridal party payments, it is not limited to the bride only package). Any cancellations within 30 days of the wedding date will incur a charge of 100% of the remaining payment. If a client cancels their wedding date and no longer requires Hayley’s services, a final invoice will be sent to the client and the cancellation fee will be required to be paid within 7 days of the invoice date. Hayley reserves the right to charge late fee payments or investigate legal action if the client refuses to make payment.
Hayley Marie Artistry is under no obligation to refund your deposit or any other payments (trial payment) up to the point of cancellation.
If any member of the bridal party is unable to attend the wedding (but the bride and rest of the bridal party can) due to, but not limited to, severe illness, emergency or Covid-19, please make Hayley Marie Artistry aware as soon as possible. If the bridal party member cancels within 48 hours of the wedding, Hayley Marie Artistry reserves the right to keep the full amount paid for the bridal party member. If they cancel at any time before this, for any reason, a £30 (per person) inconvenience fee will be incurred, but no further payment will be charged. Any deposit or trial payments for bridal party members will not be refunded if they cancel.
If the bride does not want to continue with Hayley Marie Artistry’s services after the trial, but still wants to use her for the bridal party’s hair/makeup services, the cancellation fee still applies for the bride only package and 50% of the remaining bride package should be paid to cover the loss of earnings.
In the unlikely event that Hayley Marie Artistry has to cancel due to an emergency, severe illness, Covid-19 or act of god, any deposit payments and remaining payments will be refunded to the client and she will do her best to find you a replacement hair and makeup artist. Any replacement sourced by Hayley will receive a full product breakdown and any photos from the trial so they can replicate the look we created, as best as possible. Hayley Marie Artistry does not accept liability for the replacement artist she recommends.
If Hayley Marie Artistry cancels after the trial, the trial payment will not be refunded (as it is a service that has already been carried out), but the deposit will be and any remaining payments will be cancelled/refunded.
When finding a replacement artist, Hayley will give the client the option to send any refund payments straight back to them or to transfer the amount to the replacement artist. Once funds have been transferred and replacement artist has been briefed on their requirements, Hayley relinquishes her responsibility of the bride and their bridal party.

VII. Moving the wedding date

Moving the wedding date may apply to, but is not limited to, the following: Covid-19, severe illness, venue policies/closure. The client must be able to provide written proof of the date changing (e.g. written venue policies) and be able to pay the inconvenience fee within 48 hours of disclosing the date change to secure the new date.
If the client changes the wedding date at any time, and Hayley Marie Artistry is able to fulfil the new wedding date, a £50 inconvenience fee will be charged to secure your new wedding date and the remaining payments will be carried over to the new date. If Hayley is unable to fulfil your new wedding date, the cancellation policy will be invoked.
If the wedding date is moved to the following year (i.e. from 2025 to 2026) a price increase may incur due to inflation price increases on the following year’s packages.
If Hayley is unable to fulfil the new wedding date, she will endeavour to find a similarly styled hair and makeup artist for you for your date. Hayley Marie Artistry is not responsible for the artist she recommends.

VIII. Client Responsibilities

It is the client’s responsibility to make Hayley Marie Artistry aware of any skin or hair allergies/sensitivities before the trial. This applies to both the bride and the bridal party. She should be made aware of any allergies of the bridal party before the wedding day. If Hayley is not made aware of these allergies, she cannot guarantee that she will be able to provide certain services on the day, for example, but not limited to, false lashes (if the client’s allergies prevent me from doing so). If Hayley is not made aware of any skin/hair allergies and sensitivities prior to application, the client agrees that there is no risk of liability on Hayley Marie Artistry.
It is the client’s responsibility to make Hayley aware of any contraindications before the trial or wedding day that may prevent Hayley from carrying out any hair or makeup services due to cross-contamination. This applies to anyone receiving hair and makeup services from Hayley Marie Artistry. These contraindications may include, but are not limited to: cold sores, warts, conjunctivitis, styes, bacterial infections, viral infections, open wounds, severe sunburn, cuts, broken skin. Hayley reserves the right to refuse hair and makeup treatment on any client with contagious contraindications. She will advise the client to the best of her ability as to why she can’t carry out this service and, if possible, will complete hair and makeup services on unaffected areas (e.g. complete eye makeup if the client has a cold sore on their lip).
Hayley recommends that if the client has a known contraindication before the trial or wedding day, that they bring their own makeup (including brushes) and Hayley can use this makeup in any affected areas.
Hayley does not provide any discounts for hair and makeup services whereby a contraindication or sensitivity allergy has prevented the a completed service from being carried out. Examples include, but are not limited to: not being able to apply false lashes due to lash glue allergy, not being able to apply lipstick due to having a cold sore/open wounds/bacterial infections, not being able to apply eyeshadow due to a viral/bacterial infection of the eye.
If the client is aware of any allergies or sensitivities and still decides to continue with the services, this will be entirely at the client’s own risk and no liability or responsibility can be accepted by Hayley Marie Artistry, or Hayley Winstanley personally.
Hayley Marie Artistry fully recommends that the client obtains Wedding Insurance to ensure they are covered in the unlikely event of a cancellation, and the payments made previously to Hayley Marie Artistry, can’t be refunded. Wedding Insurance is applicable to most, if not all, your wedding vendors and will make sure you are covered for a variety of circumstances.

IX. Hayley Marie Artistry’s Responsibilities

Hayley Marie Artistry, is not responsible for any suppliers that I recommend. I have public liability insurance cover and am insured by Salon Gold (insurance certificate can be provided upon request).
All brushes, tools, makeup and hair styling products are kept sanitary and are sanitised between hair and makeup applications.

X. Kit Sanitation

Unless given permission from Hayley, the client is prevented from touching Hayley Marie Artistry’s brushes, tools, makeup and hair styling products. This is because Hayley can’t guarantee the sanitation of her products if misused. If products are touched unnecessarily or broken by anyone other than Hayley, the person accepts responsibility to pay for a replacement product or transfer funds equal to the value to the product that has been mistreated.
Anyone who hasn’t paid for a hair and makeup service is not allowed to use Hayley Marie Artistry’s products or kit tools. Hayley reserves the right to refuse use of these products to anyone that hasn’t paid to have their hair and makeup done.

XI. Trials

Hayley Marie Artistry recommends having a trial 2-4 months before the wedding day. A trial typically lasts between 90 minutes for a single service to a maximum of 3 hours for both hair and makeup.
Hayley can’t guarantee that she will be able to fulfil trials for all of the bridal party should they want one, particularly during peak wedding season. A trial that accommodates the full bridal party can take up to 6/7 hours. If the client knows that the bridal party will be wanting a trial when securing the wedding date with Hayley, please let Hayley know so she can try and accommodate a trial day for all relevant bridal party members.
Trials for bridal party members are priced in agreement that they have the trial on the same day as the bride. If the bridal party members need a trial on a separate day, an additional charge will be added to cover any inconvenience fees of travelling out to the bridal party separately. This fee amount should be discussed with Hayley should this problem arise. If the bridal party members want a trial on a separate day to the bride and this is deemed unnecessary by Hayley Marie Artistry, Hayley reserves the right to refuse the bridal party trial. Hayley will always prioritise her bride trials over bridal party member trials.
Hayley carries out trials in the week as the weekends are reserved for weddings. In extremely rare circumstances, she may be able to fulfil trials on the weekend, but this is not a guarantee. Please contact Hayley if you have a certain day you need to book your trial for and I will do my best to fulfil that date. This will particularly apply if you have a certain job where you can only have trials in the school holidays.
Hayley can’t guarantee her availability for a second trial should the client request one. If this is the case, Hayley will endeavour to have a call with the client and chat through any changes wanting to be made in anticipation of the wedding day.
Second trials are charged at 50% of the bridal package price plus any travel costs.
On the rare occasion that the client travels to Hayley’s home for their trial, Hayley asks that the client comes alone or brings no more than one person (for opinion or support). Please make Hayley aware if you are bringing someone else to the trial. If Hayley is not made aware of any accompany person, she has the right to refuse the trial on the day.
If the client has hired an assistant through Hayley Marie Artistry for their wedding day, it is rare that the assistant is available to carry out trials on bridal party members that have been allocated to the assistant for the wedding day. For example, if all of the bridal party members are having their hair done by Hayley but their makeup done by an assistant, makeup trials would be unable to be offered to the bridal party. However, as Hayley would be carrying out the hair services for the bridal party on the wedding day, she would be able to offer a hair trial to any bridal party members wanting it, at the same time as the bride’s trial. If you have any questions regarding this, please contact Hayley directly and she will discuss in more detail.

XII. Photography

The client agrees that Hayley Marie Artistry may use any photography for publicity purposes which include, but are not limited to, their website, promotion packages and social media pages. Any objections should be made in writing to info@hayleymarieartistry.co.uk.

When paying your booking deposit and signing your booking form, the client agrees to all the Terms and Conditions above. Please contact me info@hayleymarieartistry.co.uk if you have any questions.